Privacy Policy
Last updated: 02.06.2026
Demiraqi Dental dental clinic (hereinafter “we”, “us” or the “Clinic”), located at Rr. Mine Peza, behind the Polish Embassy, Tirana, Albania 1016, values and respects your privacy. This Privacy Policy explains how we collect, use, store and protect your personal data when you visit our website or use our services.
We process data in accordance with Albanian Law no. 9887 of 10.03.2008 “On the Protection of Personal Data” (as amended) and, where applicable, the EU General Data Protection Regulation (GDPR 2016/679).
1. Data Controller
The controller of your personal data is: Demiraqi Dental Address: Rr. Mine Peza, behind the Polish Embassy, Tirana, Albania 1016 Email: [email protected] Phone: +355675669542
2. What data we collect
We only collect the data needed to provide our services:
- Identification and contact data: first name, last name, phone number, email address.
- Booking data: selected service, preferred doctor, date and time, and any message or note you voluntarily provide.
- Contact form data: the content of your message and your contact details.
- Technical data: IP address, browser type and basic navigation data, collected for site security and functionality.
We do not request health data through the website. Please do not enter sensitive health information in the message fields; such matters are discussed directly during your consultation.
3. Why we process your data (legal basis)
- To manage your booking and contact you about your appointment — basis: taking steps at your request prior to providing a service.
- To respond to enquiries sent via the contact form — basis: our legitimate interest and your consent.
- For website security and abuse prevention (e.g. rate limiting, spam protection) — basis: our legitimate interest.
- For legal obligations, where required by law.
4. How long we keep your data
We retain your data only as long as necessary for the purposes described above or as required by law. Booking and medical records are kept in line with legal retention periods for health documentation; contact form data is deleted once no longer needed.
5. Who we share data with
We do not sell or trade your data. We may share it only with:
- Our medical and administrative staff, to fulfil your request.
- Technical service providers (hosting, email, network protection such as Cloudflare) acting on our instructions.
- Public authorities, where legally required.
6. Cookies
Our website uses essential cookies for functionality and security. We may also use analytics cookies to understand site usage. You can manage or disable cookies through your browser settings.
7. Your rights
You have the right to: request access to your data; request correction or erasure; restrict or object to processing; withdraw consent at any time; and lodge a complaint with the Information and Data Protection Commissioner (IDP) of Albania.
To exercise these rights, contact us at [email protected].
8. Security
We take reasonable technical and organisational measures to protect your data against unauthorised access, loss or use.
9. Changes
We may update this policy from time to time. The latest version will always be published on this page with the date of update.
10. Contact
For any privacy-related questions, write to us at [email protected] or call us at +355675669542.